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Return Policy 

We value your satisfaction and want to make your shopping experience as smooth as possible. This Return Policy outlines the terms and conditions for returning products purchased from our store. By making a purchase, you agree to adhere to this policy.

 

​Effective Date: July 15, 2024

Eligibility for Returns/Refunds

  • Products are eligible for return/refunds within 14 days from when item was received.

  • Damaged items are eligible for return/refunds within 5 days from when item was received.

  • Products must be in their original condition with all tags and packaging intact.

Special Considerations for Different Product Categories

  • Customized items can not be returned/refunded.

  • Dog treats can not be returned/refunded.

  • GF Pet Wood & Metal Feeder Double Diner can not be returned/refunded.

​​Return Methods: To initiate a return, you can:

Return Shipping​

  • Customers are responsible for all return shipping costs.

  • A return address will be provided to our customers for returns.

  • Return shipping labels will not be provided.

​​Refund Options

  • Refunds will be issued in the same form as the original payment method.​

Processing Time

  • Once the returned product is received and inspected to ensure it's in its original condition with all tags and packaging intact, a refund will be issued.​

​Policy Changes

We reserve the right to make changes to this Return and Refund Policy. Any changes will be posted on our website with the updated effective date.

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